At Comfybird, we are committed to making your shopping experience seamless and enjoyable. No matter where you are in the world, all orders over $49.99 are eligible for free shipping! Below is our shipping policy, which is designed to ensure that you receive your order promptly and safely. We are committed to providing you with the highest level of service.
Order Processing
Here’s an overview of our shipping rates and time frames. Please note that the time frames provided are for reference only, as shipping times may vary depending on the situation.
- Order Handling Time: 1-3 Business Days
- Standard Shipping: 7-15 Business Days
- Express Shipping Time：5-7 business days
- Shipping Cost: Free Shipping For Orders Over $49.99
| Shipping Methods | Handling Time | Shipping Time | Shipping Costs(Order amount Above $49.99） | Shipping Costs(Order amount Below $49.98) |
| Standard Shipping | 1-3 Business Days | 7-15 business days | Free | $3.99 |
| Express Shipping | 1-3 Business Days | 5-7 business days | $5.99 | $5.99 |
Total Delivery Time = Processing Time + Shipping Time(depending on your location)
Supported countries and regions for shipping
At present, our shipping services are exclusively available for delivery within the United States.
Order Cut-Off Time
Orders placed before 5:00 PM (GMT-05:00) Eastern Standard Time (New York) will be processed on the same business day.
Orders placed after 5:00 PM (GMT-05:00) Eastern Standard Time (New York) or on weekends and holidays will be processed on the next business day.
Shipping Method
To ensure the highest shipping quality, we use UPS, DHL, and FedEx for all deliveries.
Operation Time
We aim to ship your order within 1 business day. However, if an item is out of stock, the processing time may extend up to 3 business days. Orders received on weekends will be processed on the following Monday.
Delivery Time Exceeded
International shipping may experience delays due to unforeseen circumstances. If your order is delayed, please contact us at service@comfybird.com, and we will promptly check the status with the shipping carrier. Thank you for your understanding and support!
During holidays or in the case of extreme weather conditions, shipping may be delayed. We will communicate any known delays on our website or via email when possible.
Order Cancellations
We can cancel your order if you contact us promptly after your purchase.
If your payment is completed and the parcel has not been shipped, you can cancel your order, and we will issue a full refund.
Orders cannot be canceled once the parcel has been shipped.
Tracking Your Order
A shipping notification will be sent to you via email or SMS as soon as your package is shipped. You can find the tracking code in the notification.
You can also track your order on our Order Tracking Page.
Note: Sometimes, notification emails may be marked as spam by email providers. If you do not receive a notification email within a week, please check your spam or trash folder.
Taxes and Duties
For customers in the United States, there are no additional taxes or duties on our products. You only need to pay the final sale price when shopping at Comfybird.
Shipping Restrictions
We do not ship to P.O. Boxes, military addresses (APO/FPO/DPO), or restricted regions. Certain items may be restricted from shipping due to country-specific regulations or carrier limitations.
Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address information, or unclaimed packages, orders may be returned to us. We will notify you if this happens and arrange for reshipment, which may incur additional shipping fees.
Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately at service@comfybird.com & Phone: +86 19979723357. We will work with the carrier to investigate the issue and resolve it as quickly as possible.
Returns & Exchanges
If you are unsatisfied with your purchase or receive a defective product:
- Return Window: 30 days from delivery
- Return Shipping: Free
- Return Method: By mail
- Restocking Fees: None
- Product Condition: Items must be in new condition
- Refund Time: 5 business days after return is received
- Exchanges: Available upon request
See our full Return Policy for more information.
Shipping Policy Updates
We may update our shipping policy from time to time to comply with Google Shopping Ads requirements or to improve our services. The latest version will always be available on this page.
More Information
If you have any questions or need assistance, feel free to reach out to us:
Phone: +86 19979723357
Email: service@comfybird.com
Address:
Room 202, 35 Dongcheng Street, Xintang Town, Zengcheng District, Guangzhou City, Guangdong Province, 511340, China
Working Hours:
Monday -Friday form 9 a.m. to 6 p.m (Eastern), our team will be happy to answer you.
At Comfybird, we are here to make your shopping experience as smooth and enjoyable as possible. Thank you for choosing us!